SuperMart – My Market Game - Support

SuperMart – My Market Game — Support Page

Welcome to the official Support Page for SuperMart – My Market Game, developed and published by Muhammad Nauman Safdar (Independent Developer).

Our goal is to provide all players with a smooth, stable, and enjoyable store management experience. If you encounter any issues or need assistance, please review the information below.

🔧 1. General Troubleshooting

If the game is crashing, freezing, or not loading correctly, please try the following steps:

  • Restart your device
  • Update the game to the latest version
  • Ensure you have a stable internet connection
  • Free up device storage if low
  • Close unused background apps
  • Reinstall the game (progress is stored locally and may reset)

🏪 2. Gameplay Support

• How do I play SuperMart?
Unlock your first store, expand it by adding counters and racks (gondolas), serve customers, restock items from the truck, and grow your business step by step.

• How do I unlock more stores?
Earn XP and in-game currency by serving customers and upgrading your store. New stores unlock as you progress through levels.

• How do limited-time discounts work?
From certain levels onward, you may receive time-limited supplier discounts. These reduce item purchase costs temporarily and help increase profits.

• My game progress disappeared!
Game progress is saved locally on your device. Deleting the app, clearing app data, or resetting your device may remove your progress.

💰 3. In-App Purchases (IAP)

The game may offer optional purchases such as:

  • Ad removal upgrade
  • Boost packs
  • Discount bonuses
  • Special bundles

Payments are processed securely through:

  • Apple App Store
  • Google Play Store
  • Supported third-party marketplaces (if available)

Note: Muhammad Nauman Safdar does not store or access your payment information.

📺 4. Advertisements

The free version of the game may display ads from approved advertising networks.

If ads are not loading:

  • Check your internet connection
  • Disable VPN or ad-blockers
  • Restart the game
  • Update to the latest version

You may remove ads by purchasing the ad-free upgrade (if supported).

📱 5. Device Compatibility

Recommended device requirements:

  • Android 8.0 or above
  • iOS 13.0 or above
  • Minimum 4GB RAM recommended

Older or low-memory devices may experience performance issues.

🔒 6. Privacy & Safety

Your privacy is extremely important to us. The game does not collect personal or sensitive information directly.

View our Privacy Policy:
Privacy Policy

📄 7. Terms of Use (EULA)

Your use of the game is governed by our official Terms of Use:

Terms of Use (EULA)

📬 8. Contact Support

If you need assistance or want to report a problem, please contact us:

📧 Email: coretechlabs@hotmail.com
Developer: Muhammad Nauman Safdar (Independent Developer)

Please include the following details for faster support:

  • Your device model
  • Operating system version
  • Game version installed
  • Screenshots or video (if possible)
  • A detailed description of the issue

We typically respond within 24–48 hours.

Thank you for playing SuperMart – My Shop Market!
New features, stores, and improvements are added regularly. Stay connected for future updates.

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