Hexa Color Blast - Color Sort — Support Page

Welcome to the official Support Page for Hexa Color Blast - Color Sort, developed and published by CoreTech Quantum Labs. We are committed to providing you with a smooth, enjoyable, and high-quality puzzle gaming experience. If you experience any issues while playing, you can find help, troubleshooting, and contact details below.

🔧 1. General Troubleshooting

If the game is crashing, lagging, or not loading properly, try the following steps:

• Restart your device
• Update the game to the latest version
• Ensure you have a stable internet connection
• Free up device storage
• Close unused background apps
• Reinstall the game (progress may reset if cloud save is not available)

🧩 2. Gameplay Support

• How do I complete a puzzle?

Match all hexagonal tiles of the same color and place them correctly on the board until all slots are filled.

• Are there unlimited levels?

Yes, new levels are regularly added through updates.

• I’m stuck on a level. What can I do?

You can use available power-ups such as extra moves, tile rearrangement, or board shuffle.

• My progress is not saving!

Progress is stored locally on your device. If the app was deleted or your device reset, progress may be lost.

💰 3. In-App Purchases (IAP)

The game may offer optional in-app purchases like coin bundles, boosters, or ad removal.

Purchases are handled by:

• Apple App Store
• Google Play Store
• Uptodown Purchase System (where supported)

We do not store or process your payment details.

Important: Some platforms such as Huawei AppGallery, OPPO Store, GetApps, and Aptoide Connect may not fully support in-app purchases.

📺 4. Advertisements

The free version of the game shows third-party ads. If ads are not loading or stuck:

• Check your internet connection
• Disable VPN or ad-block tools
• Update the game to the latest version

You may remove ads by purchasing the ad-removal upgrade (where available).

📱 5. Device Compatibility

Supported devices:

• Android 8.0.1 or above
• iOS 13.0 or above
• Minimum 4GB RAM recommended

Older or low-memory devices may experience performance issues.

🔒 6. Privacy & Safety

Your privacy is important to us. No personal or sensitive information is collected.

Please review our full Privacy Policy here:
Privacy Policy

📄 7. Terms of Use & Legal

Your use of this game is governed by our official Terms of Use (EULA):
Terms of Use (EULA)

📬 8. Contact Support

If you need help or want to report an issue, contact us:

Email: coretechlabs@hotmail.com
Developer: CoreTech Quantum Labs

Please include the following information when contacting support:

• Your device model
• OS version (Android/iOS)
• Game version installed
• Screenshots of the issue (if possible)
• A detailed description of the problem

We usually respond within 24–48 hours.

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Thank you for playing Penta Sort 3D: Match Puzzle! New levels, features, and seasonal events are coming soon. Stay tuned!